The AY Security SIM card is an international roaming SIM which will allow you to manage your calling and data costs
The service is prepaid so you do not have to worry about a bill shock again.
This SIM is set to automatically connect to our preferred networks in any of the countries that the AY Security SIM can be used. This will ensure that you have the best connection possible at all times.
However, as some foreign networks may run on different frequencies, you need to check whether your phone will be compatible specifically with the countries that you are travelling to (we recommend that you go through this step if you have an older/more basic phone).
In particular please contact the Support team if you are travelling to Japan or United States, as those countries require a newer handset due to their specific frequencies.
Dial *110# into the handset and the last 6 numbers of the SIM will be displayed on the screen. If you have purchased a DID (Direct Inward Dialling) number, this will also be displayed
If the AY SIM does not automatically connect to a network, try to connect it manually.
Manual Network Selection
On an iPhone:
Step 1. Go to Settings
Step 2. Select Carrier
Step 3. Switch automatic OFF
Step 4. Select each network in turn to find a stable connection
Step 5. Make a test call
On all other mobiles:
Step 1. Go to Phone Settings
Step 2. Go to Mobile Networks or More Settings
Step 3. Find Network Operators
Step 4. Search for networks
Step 5. Select each network in turn to find a stable connection
Step 6. Make a test call
Alternate dialling method if above does not connect
If you find that you are dialling correctly but still cannot make a call, please try replacing the + with a * and adding a # at the end.
For example to call the UK mobile number 07123 456789 you would then dial *44 7123 456789#
On an iPhone:
On an Android:
Using all other mobiles:
Go to Settings>Phone>Show My Caller ID, wait a few moments and then push the switch to ON
Go to Phone and in the top right hand corner, press the triple dots
Press Settings>Calling Accounts
At the top left press Settings>Additional Settings
Select Caller ID and change to the required setting
If you have asked for text messaging to be enabled, use the full international number format starting with + and dropping the first 0.
For example to text a UK number 07123 456789, you would enter +44 7123 456789
For all other phones:
For iPads and manual data set up for iPhones:
For Android tablets or manual data setup for Android phones:
Note: Regardless of how you have set up your data, you will still need to enable Data Roaming to be able to access the internet on your device
Important: When you do not wish to use data, we recommend that you turn data roaming OFF to avoid being charged for data using features such as emails, Whatsapp, app updates, etc.